Return Policy
Last Updated: 12.12.24
At Ambre studio, we want you to love your purchase. If you are not completely satisfied, please review our return policy below
1. Eligibility for Returns
- Items can be returned within 14 days of delivery.
- Items must be unused, unworn, and in their original condition, including all tags and packaging.
- Custom-made or personalized items cannot be returned and refundable unless defective or damaged.
2. How to Initiate a Return
To request a return, follow these steps:
- Contact us at ambredesignstudio@gmail.com within 14 days of receiving your order.
- Include your order number, a description of the item(s) you wish to return, and the reason for the return.
- Ship the item back to:
Ambre studio Claudia Nattero
Via Meravigli n16, 20123 MILAN (ITALY)
3. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective or damaged.
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
5. Exchanges
We offer exchanges for non-customized items. If you would like a different size, color, or item, please contact us at ambredesignstudio@gmail.com
6. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Custom-made or personalized items.
- Gift cards.
7. Damaged or Defective Items
If you receive an item that is defective, damaged, or incorrect, please contact us at [Your Email Address] within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
Contact Us:
If you have any questions about our return policy, please contact us at:
Email: ambredesignstudio@gmail.com